m-Order

m-Order is a mobile order-management application that helps sales representatives access up-to-date inventory and customer information during field visits. It enables representatives to capture and submit orders while giving managers and supervisors the tools to monitor sales activity and order progress.

m-Order digitizes key order-taking workflows, including route planning, customer visits, order capture and submission to central systems. Sales representatives can check inventory availability and access or update authorized customer information directly from the field.

The solution also provides reporting capabilities that allow sales representatives and supervisors to monitor sales targets, customer orders, promotions and out-of-stock products.

Features

Android and iOS support.

Assign product portfolios, customer accounts to sales representatives.

Maintain an up-to-date customer list and update authorized customer information from the field.

Access current customer account status and balances during field visits.

Check inventory availability while capturing orders.

Use digital order forms with product and customer search and filtering.

Process product returns.

Capture authorized visit and order locations using device location services.

Apply configured offers and promotions and automatically calculate promotional quantities.

Synchronize orders and inventory updates with central ERP or order-management systems in real time.

Support predefined routes and visit plans, allowing supervisors to organize their team’s daily schedule.

Reporting

  • Out-of-stock product reports.
  • Sales-target reports by representative or customer.
  • Customer order reports.
  • Customer promotion reports.

Supervisor Capabilities

  • View authorized locations of sales representatives during approved working hours.
  • Monitor representatives’ orders, visits and sales progress.
  • Review sales-target reports by representative and customer.

Optional Modules

  • MobiTracker — online/offline location & route history.
  • Navigation & Routing — map-based guidance.
  • Barcode and RFID Integration — identify customer accounts.

Selected Implementation: Jordan Drugstore Co. (JDS)